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Policies

Working Hours

ONGOING sessions of 20-minute slots are available 7AM – 9.30AM and 12NN – 3.30PM, Monday to Friday.

ONE-OFF sessions can be organised around your schedule.

Re-scheduling

You can reschedule your ONGOING and ONE-OFF sessions up to 12 hours before your scheduled appointment by contacting me at info@doitdaily.co.uk

Cancellations

If you do not reschedule 12 hours before the scheduled session I will view this as a cancellation with or without notification from you.
Cancellations are non-refundable.

Holiday Dates

The ONGOING sessions run approximately alongside the academic year. All holidays will be adhered to.
I will try my best to be available for ONE-OFF sessions all year round.

Assessment and Evaluation

I work according to the European common framework for languages. ONGOING clients will be assessed and evaluated following these guidelines.

Client Information

All client information is secure and will not be shared with others or used for personal gain.

General Communication

Email me with any special requests, queries, or problems at info@doitdaily.co.uk. and I will respond within 24 hours.

A meeting via Skype can be arranged if you want to talk to me in person. If the request is received during either a holiday or weekend, I will respond before the close of business the following workday.

Billing

When you request sessions, you will receive an invoice at the start or the end of the month depending on your preference.

Payments

Payments can be made via PayPal or by using your personal or company credit card.

Tools and Resources

All sessions are held on Skype or Jitsi. Clients are required to have a Skype account if we hold sessions on Skype. No account is necessary for Jitsi.

It is a client’s responsibility to ensure the equipment on which he/her will do the sessions works efficiently.

Where relevant, I will guide you to free resources on the internet which have been tested and approved, or made by Do It Daily.


Ethics

I will make a serious commitment to the development of each individual client,
taking into full account her/his specific needs and requirements.
I will provide engaging and informative sessions, encouragement, and guidance.
I believe in empowering my clients to be proactive and autonomous.
Client information will be held in the strictest of confidence and will not be shared with others or used for personal gain.
I highly value each client relationship and will not place one client over another.

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